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Terms of Use Agreement

Effective Date: June 1, 2025

TERMS OF SERVICE AGREEMENT & CANCELLATION POLICY

 

Jays Private Transfers and Shuttle Van Operated by Jeffery "Jay" Singleton and affiliated Independent Contractor Drivers for Mears Transportation

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1. ACCEPTANCE OF TERMS

By booking or utilizing any transportation services offered by Jeffery  "Jay" Singleton and affiliated independent contractor drivers (collectively referred to as “the Independent Contractor”) for Mears Transportation (“the Company”), you (“the Customer”) acknowledge that you have read, understood, and agree to be legally bound by this Terms of Service Agreement. If you do not agree to these terms, please refrain from using our services.

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2. LEGAL RELATIONSHIP AND SCOPE OF SERVICES

Jeffery "Jay" Singleton and affiliated drivers operate as Independent Contractors under the authority of Mears Transportation (“the Company”). The services provided include, but are not limited to:

  • Private shuttle van transportation

  • Airport transfers

  • Hotel pickups

  • Cruise port transfers

  • Group and event transportation

  • Other transportation services as agreed upon at the time of booking

All transportation services are provided within the Central Florida region, including Orlando and surrounding areas.

 

3. ACCIDENTS AND INSURANCE CLAIMS

In the event of a vehicular accident, injury, or incident during transport, the Customer understands and agrees that any claims for damages, injury, or loss must be filed through the commercial insurance held by Mears Transportation (“the Company”). Neither Jeffery  "Jay" Singleton nor any affiliated Independent Contractor shall be personally liable beyond the scope of coverage provided by the Company’s insurance policy.

 

4. BOOKINGS AND CONFIRMATIONS

  • Reservations: Must be made in advance via our website, phone, or email.

  • Confirmation: A booking confirmation will be sent to the Customer via email or text. It is the Customer’s responsibility to review and verify all trip details.

  • Availability: Services are subject to vehicle and driver availability at the time of booking.

 

5. PAYMENT TERMS

  • Payment Methods: We accept all major credit cards, debit cards, and other approved forms of payment through our online booking system.

  • Full Payment: Due at the time of booking unless a written agreement states otherwise.

  • Receipts: Available upon request following successful payment.

 

6. SERVICE USAGE CONDITIONS

  • Timeliness: Customers must be ready at the designated pickup location at least 10 minutes before the scheduled pickup time. Drivers will wait up to 15 minutes beyond the scheduled time before the ride is marked as a “No-Show.”

  • Luggage Policy: Each Customer may bring up to two pieces of standard luggage and one personal item. Excess or oversized luggage must be declared at the time of booking and may incur additional fees.

  • Passenger Conduct: Passengers are expected to behave respectfully toward the driver and vehicle. The Company reserves the right to refuse service to any Customer engaging in disruptive or unsafe behavior.

  • Children & Car Seats: Complimentary car seats and boosters are available upon request at the time of booking.

 

7. LIMITATION OF LIABILITY

  • Damage to Vehicle: Customers are financially responsible for any damage caused to the vehicle as a result of negligence or misconduct.

  • Lost or Stolen Items: The Company is not responsible for personal belongings left in the vehicle.

  • Delays: The Company is not liable for service delays caused by traffic, weather, road closures, or mechanical failure.

 

8. PRIVACY POLICY

All personal information collected is kept confidential and used solely for the purpose of booking and delivering transportation services. We do not sell, rent, or share customer information with third parties, except as required by law or as necessary to fulfill the service.

 

9. MODIFICATIONS TO TERMS

The Company reserves the right to update or modify these Terms of Service at any time without prior notice. Customers are encouraged to review the Terms periodically.

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CANCELLATION POLICY

 

1. CUSTOMER CANCELLATION

  • Notice Requirement: Cancellations must be made at least 24 hours prior to the scheduled service time.

  • Refunds: Full refunds are issued for cancellations made within the required notice period. No refunds will be given for cancellations made less than 24 hoursbefore the scheduled time.

 

2. COMPANY CANCELLATION

  • The Company reserves the right to cancel any booking due to unforeseen circumstances such as: Vehicle breakdowns Driver illness Severe weather or road closures In such cases, Customers will be issued a full refund or offered an alternative transport arrangement.

 

3. MODIFICATION REQUESTS

  • Changes to reservations must be requested at least 24 hours in advance.

  • All changes are subject to availability and may be declined if suitable resources are not available.

  • If a modification results in additional charges, those charges must be paid before service is rendered.

 

4. NO-SHOW POLICY

  • A “No-Show” is defined as a Customer failing to appear at the pickup location within 15 minutes of the scheduled time.

  • No refunds will be issued in No-Show cases. The full trip charge applies.

 

CONTACT INFORMATION

Jays Private Transfers and Shuttle Van

📞 Phone: +1 (407) 984-5946

📧 Email: jaystransportationservice@gmail.com

Mailing Address:

c/o Jeffery Singleton

6100 Lake Ellenor Dr

Suite 151 #1097

Orlando, FL 32809 United States

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By submitting your payment or using our services, you acknowledge and agree to the above Terms of Service and Cancellation Policy.

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To guarantee availability, reserve your ride in advance.
Click to view “Pricing” and Book Now to secure your spot today!

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